To update your address or locate your tracking link, please click HERE to log into your account.
- Wrong address in your account: If you have checked the tracking information that you received when your box shipped and you see that there is an issue with your shipping address, you can log into your account and check for accuracy of your shipping address.
- Updated address after shipment: Please notify us of any changes made in your account as soon as possible! If changes have been made after your box has been processed for shipping at the Night In Boxes facility resulting in your box being lost, Night In Boxes does not take responsibility for resolving this error. Please contact your local post office to locate your shipment.
All updates to a customer's address associated with the current month's shipment must take place before the first Friday of the month, in order to take effect for shipments going out later that month.
Please contact our Customer Experience team immediately to notify us of this change. It's possible we could have already printed shipping labels from our system prior to you changing the shipping address on your account. This way we can ensure your address is correct in our shipping system. We cannot guarantee that changes in shipping address will be corrected after your box had already shipped.
When your box has shipped you will be provided with a confirmation email containing details about your date as well as a custom tracking link.
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Don't see the answer to your question? Click on the "Support!" button on the lower, right side of your screen to contact our Customer Experience team.