If you feel that a mistake was made, we want to make it right! However, please take a look at our refund policy to avoid any misunderstandings.
Upon initial purchase, a monthly subscription may be refunded and cancelled within 24 hours following the subscribers initial purchase. Refunds cannot be granted once the initial 24 hour period has passed. With respect to monthly subscription renewals, refunds may not be granted once a subscription plan has renewed. All cancellations must take place prior to renewal and all cancellations from then on, will take effect on the subscribers next scheduled renewal.
Returns, exchanges & replacements may be granted at the sole discretion of Night In Boxes. If you need assistance, reach out in a reasonable amount of time to firstname.lastname@example.org to present your request.
Missing product – Night In Boxes will replace the product missing from your date. During the normal course of operations, sometimes items are missed. If this happens, reach out to the support email address and notify our team. Reship requests will be tracked and Night In Boxes reserves the right to refuse reships or replacements for any reason at it’s sole discretion.
Returns & Exchanges - may or may not be granted at the sole discretion of Night In Boxes on a case by case basis. Exchanges/refunds will not be given for dissatisfaction of the date activity. Night In Boxes is not responsible if users are sent a duplicate product due to having multiple accounts with any of our Night In Boxes. Returning a product to Night In Boxes without authorization will not result in a refund or exchange, and you will be responsible for any additional shipping charges that are incurred by Night In Boxes as a result.
Refused Shipments - users agree not to refuse shipments from Night In Boxes. Refusing a shipment for any reason will not result in cancellation of a subscription plan, nor will it trigger a refund. Night In Boxes assumes no responsibility and liability for any refused shipments and additional shipping charges may apply. We do not offer refunds and only accept returns and exchanges for items that are damaged or missing.