We do our very best to make sure that your date arrives to your doorstep quickly and safely. Sometimes mistakes are made or your box gets lost along the way. It is our top priority to address these issues as quickly as possible so that you can enjoy your Night In Experience!
- If you have checked the tracking information that you received when your box shipped and you see that there is an issue with your shipping address, you can login to your account and check for accuracy of your shipping address. Please make any changes needed and let us know! This way we can insure that you receive your date.
- Although we strive for complete accuracy, sometimes a label is misplaced. If you received tracking information that says that your shipment has not left our warehouse, please let us know. We will make it our top priority to send your box on its way.
- If you have purchased a subscription and shipping day ( the 16th of each month) has come and gone, and you have not received your box or a shipping confirmation email, their may be a disconnect with your account. We want to resolve this as quickly as possible so please be sure to let us know!